Last updated 2026
Plandia.ai (the "Service") is provided by Jerry Cronin ("we", "us", "our"). By creating an account, accessing, or using the Service you agree to these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Plandia.ai is a project management workspace for land use planning firms. Features include project intake, hearing calendars, task and template management, file storage, an AI assistant, and team collaboration. We may add, change, or remove features over time.
You agree not to misuse the Service. You will not:
You retain ownership of the content you upload or create in the Service ("Your Content"). You grant us a limited, worldwide, non-exclusive license to host, store, process, transmit, and display Your Content solely as needed to provide and improve the Service. You are responsible for Your Content and for ensuring you have the rights to use it in the Service.
The Service includes AI-assisted features (drafting, summaries, form filling, and suggestions). You are responsible for your prompts, for reviewing and verifying any output, and for how you use it. AI output may be inaccurate or incomplete and is not a substitute for professional judgment, including legal, regulatory, or planning advice. You must not use AI features to generate unlawful, infringing, deceptive, or harmful content. We may filter, restrict, or remove output and may suspend accounts that violate this section.
We and our licensors own all rights, title, and interest in and to the Service, including the software, documentation, branding, and all related intellectual property. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription term.
Our order process is conducted by our online reseller Paddle.com Market Limited ("Paddle"). Paddle is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to billing and handles returns. Payment, billing, sales tax/VAT, invoicing, cancellations, and refunds are handled by Paddle and are governed by the Paddle Checkout Buyer Terms in addition to these Terms.
Subscriptions renew automatically at the end of each billing period (monthly or yearly, as selected) until cancelled. You can cancel at any time; cancellation takes effect at the end of the current billing period and access continues until then. Fees are quoted exclusive of applicable taxes, which Paddle calculates and collects.
See our Refund Policy. Refunds are processed by Paddle as our Merchant of Record.
We may suspend or terminate your access to the Service if:
You may stop using the Service at any time and may delete your account from Settings or by contacting support. On termination, your right to use the Service ends. We will make Your Content available for export for a reasonable period (typically 30 days) before deletion, except where we are required to retain it.
We work to keep the Service reliable but do not guarantee that it will be uninterrupted or error-free. We may schedule maintenance and may make changes that affect features.
To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent permitted by law, our aggregate liability arising out of or relating to these Terms or the Service is limited to the fees you paid for the Service in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, data, goodwill, or business opportunities. Nothing in these Terms limits liability that cannot be limited by law (such as for fraud, death, or personal injury caused by negligence).
You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service in violation of these Terms, or your violation of applicable law or third-party rights.
We may update these Terms from time to time. If changes are material, we will notify you (for example by email or in-app notice). Continued use of the Service after the changes take effect means you accept the updated Terms.
These Terms are governed by the laws of the jurisdiction in which Jerry Cronin is established, without regard to conflict of laws principles. Disputes will be brought in the competent courts of that jurisdiction, except where mandatory consumer law in your country of residence requires otherwise.
You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of assets.
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, civil unrest, labor disputes, internet or utility outages, or government action.
Questions about these Terms? Contact us through the in-app Support page. For billing questions, contact Paddle via paddle.net.